Return Policy

Return Policy

Effective Date: July 7, 2026

Thank you for shopping with IK Supertec. Customer satisfaction is important to us, and we strive to provide quality products and services. Please read our Return Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged during shipping.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The return request is submitted within 7 days of receiving your order.

To qualify for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals, and invoices.
  • Not show signs of misuse, physical damage, or unauthorized modification.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to improper handling or misuse.
  • Customized or made-to-order products.
  • Software, downloadable products, or digital services.
  • Products returned without original packaging or accessories.
  • Products returned after the applicable return period.

3. Return Process

To initiate a return:

  1. Contact our customer support with your order number and reason for the return.
  2. If required, provide clear photographs or videos showing the issue.
  3. Once your request is approved, we will provide return instructions.
  4. After receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.

4. Refunds

If your return is approved:

  • Refunds will be processed within 7–10 business days after successful inspection of the returned product.
  • Refunds will be issued through the original payment method used for the purchase.
  • Shipping charges are non-refundable unless the return is due to our error, such as an incorrect or defective product.

5. Replacement Policy

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

6. Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, IK Supertec will bear the return shipping cost.
  • For returns requested for any other eligible reason, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will instead be subject to this Return Policy.

8. Inspection of Returned Products

All returned products are inspected upon receipt. IK Supertec reserves the right to reject any return that does not meet the conditions outlined in this policy.

9. Policy Updates

IK Supertec reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will become effective immediately after being published on our website.

10. Contact Us

If you have any questions regarding this Return Policy or need assistance with a return request, please contact our customer support through the contact details provided on our website:

Website: https://www.iksupertec.info

We are committed to resolving your concerns promptly and ensuring a smooth shopping experience.